Terms Of Business – Harrisons Companies

TERMS OF BUSINESS

Harrisons Private Client Solutions Ltd

Trading as Harrisons

Effective from: 1 November 2026

1. Introduction

1.1 These Terms of Business (“Terms”) govern the provision of services by Harrisons Private Client Solutions Ltd, trading as Harrisons (“Harrisons”, “we”, “us” or “our”).

1.2 Harrisons provides specialist private client, estate administration, probate support, genealogy, asset identification, will writing, estate planning, research and associated professional support services.

1.3 These Terms apply to services provided by Harrisons unless separate terms are expressly agreed or required by law.

1.4 Our services may be offered under the Harrisons name or through individual service names, departments, product descriptions or trading styles adopted from time to time. Such names do not create separate contracting entities.

1.5 Each instruction is governed by these Terms together with any applicable engagement letter, quotation, instruction form, service specification or other written agreement.

1.6 Where an individually agreed written agreement conflicts with these Terms, the specific provisions of that agreement will take precedence for the relevant instruction.

1.7 Harrisons is not a firm of solicitors and is not authorised by the Solicitors Regulation Authority. We do not undertake reserved legal activities or provide regulated financial or investment advice. Where these services are required, they must be undertaken by appropriately authorised professionals.

2. Our Services

2.1 Harrisons provides a range of private client and associated services, including:

Estate Administration and Probate Support

Managed estate administration, executor and administrator support, probate application coordination, asset and liability identification, financial institution liaison, estate accounting, beneficiary communication, estate progression and distribution coordination.

Genealogy and Beneficiary Tracing

Probate genealogy, intestacy research, family-tree investigations, heir and beneficiary tracing, next-of-kin identification, historical research, international genealogical investigations and evidential reporting.

Asset Identification and Verification

Financial asset searches, asset tracing, will searches, bankruptcy and insolvency searches, financial enquiries, due diligence, record verification and specialist investigations.

Wills and Estate Planning

Will writing, will reviews, estate planning, trust-related administrative support, Lasting Powers of Attorney preparation and registration assistance, and coordination with legal, tax and financial professionals.

Legacy and Document Services

Will registration, will-bank administration, document-location records, legacy information management, document administration and related services.

Specialist Research and Support

Bespoke investigations, institutional enquiries, public-sector support, international research and associated professional services.

2.2 The inclusion of a service within these Terms does not mean that it is available in every case. The precise service, scope, fees and deliverables will be confirmed in the individual instruction.

2.3 Harrisons may introduce, combine, modify, rename or discontinue services from time to time.

2.4 Operational property management, property maintenance, contractor works and estate agency services are excluded from these Terms and remain subject to separate contractual arrangements. Harrisons may coordinate such services as part of an estate administration instruction where expressly agreed.

3. Instructions and Client Authority

3.1 Before accepting an instruction, Harrisons may require information concerning the client, the subject of the instruction and the client's authority to act.

3.2 Clients must provide accurate, complete and timely information and notify us of material changes.

3.3 Where acting in relation to a deceased estate, the client confirms that they have the necessary authority or lawful basis to instruct the relevant work.

3.4 We may request identification, evidence of authority, death certificates, probate documentation, powers of attorney or other supporting documents.

3.5 We reserve the right to decline, suspend or terminate an instruction where sufficient authority cannot be established, a material conflict arises, or the work cannot lawfully or reasonably be completed.

3.6 Each external search or verification instruction constitutes a separate engagement unless otherwise expressly agreed.

4. Estate Administration and Probate Support

4.1 Harrisons provides estate administration and coordination services to executors, administrators, beneficiaries and professional advisers.

4.2 Depending on the agreed scope, services may include identifying estate assets and liabilities, contacting financial institutions, coordinating probate applications, arranging valuations, liaising with beneficiaries, preparing estate information, maintaining administration records, coordinating asset realisation and preparing draft estate accounts.

4.3 Services may be provided on a fixed-fee, percentage-based, hourly or bespoke charging arrangement.

4.4 Harrisons does not automatically assume the legal duties of an executor or administrator. Unless separately and lawfully appointed, responsibility for estate decisions remains with the personal representatives.

4.5 Applications for grants of representation and other reserved legal activities will be undertaken only by persons legally entitled to perform them. Harrisons may provide administrative assistance and supporting information.

4.6 We cannot guarantee the timescale for obtaining a grant, realising assets, resolving claims or completing an estate. Progress may depend on courts, financial institutions, beneficiaries, advisers and other third parties.

4.7 Additional work beyond the agreed scope will be discussed and agreed before additional charges are incurred, except where existing written authority permits the expenditure.

4.8 Where property-related services are required, Harrisons may coordinate their provision through a separately contracted property business or other supplier.

5. Genealogy and Beneficiary Tracing

5.1 Harrisons undertakes genealogical research to establish family relationships, identify potential beneficiaries, trace next of kin and investigate entitlement to deceased estates.

5.2 Services may include civil registration searches, historical records, family-tree reconstruction, public-record enquiries, international research, direct contact with potential relatives and supporting documentation.

5.3 Instructions may be undertaken on a fixed-fee, hourly, contingency, commission or other agreed basis.

5.4 Where a contingency or percentage-based agreement applies, the individual agreement will identify the relevant beneficiary interest, calculation method, VAT treatment and circumstances in which the fee becomes payable.

5.5 Genealogical findings are based on evidence reasonably available at the time of investigation. Harrisons cannot guarantee that every potential relative or beneficiary will be identified.

5.6 Family trees, research reports and entitlement assessments may be updated where additional evidence becomes available.

5.7 Conclusions concerning disputed inheritance rights, legal entitlement or the interpretation of succession law may require independent legal advice.

5.8 Harrisons may use specialist domestic and international researchers where appropriate, subject to confidentiality and applicable data protection requirements.

6. Financial Asset Searches

6.1 Harrisons provides managed financial asset search services intended to assist in identifying potential financial relationships, accounts, investments, pensions and other assets associated with an individual or deceased estate.

6.2 Searches may involve enquiries to financial institutions, specialist providers, relevant registers and other appropriate sources.

6.3 The scope, geographical coverage, fee and expected search period will be confirmed for each instruction.

6.4 Searches may be affected by institutional response times, identification requirements and restrictions on disclosure.

6.5 Harrisons does not guarantee that every account, asset or financial relationship will be identified.

6.6 A negative result or absence of a response must not be treated as conclusive evidence that no asset exists.

6.7 A report or summary will be provided in accordance with the agreed service specification and may identify positive responses, potential matches, negative responses, outstanding enquiries and relevant limitations.

6.8 Additional verification or follow-up enquiries may be separately chargeable where agreed.

6.9 Unless expressly agreed, completion of a search does not create an ongoing obligation to repeat enquiries or monitor institutions indefinitely.

7. Will Searches

7.1 Harrisons provides will-location and will-search services to assist in identifying possible wills, will registrations and organisations holding testamentary documents.

7.2 Searches may involve relevant will registries, legal practices, professional custodians, public information and other appropriate sources.

7.3 The search scope will be confirmed in the individual instruction.

7.4 Clients acknowledge that there is no single comprehensive register of every will.

7.5 An unsuccessful search does not establish conclusively that no will exists.

7.6 Identification of a possible will does not establish that it is valid, enforceable or the most recent testamentary document.

7.7 Where necessary, independent legal advice should be obtained before reliance is placed on a document for estate administration purposes.

8. Bankruptcy, Insolvency and Verification Searches

8.1 Harrisons may undertake bankruptcy, insolvency and related status searches in specified jurisdictions.

8.2 Each instruction will identify the countries, registers, sources and search parameters included.

8.3 Results may be limited by differences in local law, public-record availability, language, identification requirements and record retention.

8.4 Harrisons cannot guarantee that every insolvency event, proceeding or restriction will be identified.

8.5 Search findings do not constitute a legal opinion, credit assessment, guarantee of solvency or confirmation of an individual's financial standing.

8.6 Where local professional advice, translations, certified records or additional investigations are required, these will be separately agreed and charged where applicable.

9. Will Writing and Estate Planning

9.1 Harrisons may provide will writing, estate planning and related document preparation services within the limits of activities it is lawfully permitted to undertake.

9.2 Services may include consultations, gathering instructions, discussing testamentary wishes, preparing draft wills, arranging amendments and coordinating execution.

9.3 We will take reasonable steps to record the client's instructions and explain the purpose and general effect of the documents prepared.

9.4 The client remains responsible for providing complete and accurate information concerning family circumstances, assets, liabilities, intended beneficiaries and existing legal arrangements.

9.5 The effectiveness of a will may depend on correct execution, capacity, knowledge and approval, subsequent events and applicable law.

9.6 Unless expressly agreed, Harrisons does not undertake a comprehensive tax, financial, trust or legal review of the client's circumstances.

9.7 Where complex trusts, inheritance tax planning, business succession, overseas assets, disputed capacity or other specialist issues arise, Harrisons may recommend independent legal, tax or financial advice.

9.8 We may decline to prepare or finalise documents where concerns arise regarding capacity, undue influence, conflicting instructions or the client's ability to understand the proposed arrangements.

9.9 Draft documents must be reviewed and approved by the client before execution.

9.10 A will is not effective merely because it has been drafted. The client must ensure that it is validly executed in accordance with applicable law.

9.11 Unless expressly agreed, Harrisons is not responsible for ongoing monitoring of changes in the client's circumstances or legislation after completion of the instruction.

10. Lasting Powers of Attorney

10.1 Harrisons may assist clients with the preparation and administration of Lasting Powers of Attorney (“LPAs”) for property and financial affairs and health and welfare.

10.2 Services may include explaining the administrative process, gathering instructions, preparing forms, coordinating signatures and assisting with registration submissions.

10.3 The client is responsible for selecting suitable attorneys and ensuring that the proposed arrangements reflect their wishes.

10.4 Harrisons does not guarantee acceptance or registration by the Office of the Public Guardian.

10.5 Registration fees and other disbursements will be charged separately unless expressly included in the quotation.

10.6 Where there are concerns regarding mental capacity, coercion, disputes, complex arrangements or the legal effect of an LPA, we may recommend an appropriately qualified professional.

10.7 Harrisons will not act as a certificate provider unless the proposed individual is legally eligible, willing and expressly agrees to undertake that responsibility.

10.8 Unless separately agreed, Harrisons does not undertake ongoing attorney supervision, financial management or monitoring after registration.

11. Legacy and Document Services

11.1 Harrisons may provide will registration, document-location recording, will-bank administration and associated legacy document management services.

11.2 Services may include recording the existence and location of wills, maintaining document information, assisting professional will banks with record management and responding to authorised location enquiries.

11.3 The precise nature of each service will be confirmed in writing.

11.4 Recording a document's existence or location does not establish its validity, authenticity or status as the latest document.

11.5 Harrisons does not assume custody or responsibility for original wills or other documents merely because their details are registered.

11.6 Where physical or digital document storage is expressly offered, separate written storage conditions will specify custody arrangements, security, access, release procedures, fees, retention, termination and business-continuity arrangements.

11.7 Documents or information will only be released to persons whose authority has been established to our reasonable satisfaction and in accordance with applicable law.

11.8 Unless expressly agreed, legacy document services do not include an obligation to monitor changes to wills, investigate their continuing validity or notify beneficiaries of their existence.

12. Third-Party Professionals and Service Providers

12.1 Harrisons may engage or recommend specialist providers where reasonably necessary for an agreed instruction.

12.2 Such providers may include solicitors, genealogists, overseas researchers, will-search providers, valuers, accountants, tax advisers, financial advisers, document custodians and other specialists.

12.3 We will take reasonable care in selecting and instructing third parties where selection forms part of our service.

12.4 Where a third party contracts directly with the client, that provider's own terms may apply.

12.5 Where Harrisons engages a third party as its subcontractor, Harrisons remains responsible for its own contractual obligations and cannot exclude liabilities that the law does not permit it to exclude.

12.6 Additional third-party charges will be agreed before being incurred unless already authorised within the engagement.

12.7 We may receive or pay referral fees or commissions where lawful and appropriate. Any material financial interest or arrangement relevant to a client's decision will be disclosed in accordance with applicable requirements.

12.8 Clients remain free to appoint independent advisers or alternative service providers unless a lawful and expressly agreed arrangement provides otherwise.

13. Fees, Commissions and Payment

13.1 Our fees will be set out in the applicable quotation, engagement letter, instruction form or service agreement.

13.2 Fee arrangements may include fixed fees, hourly rates, percentage-based fees, contingency fees, staged payments or bespoke arrangements.

13.3 Where percentage-based fees apply, the relevant agreement will identify the calculation basis, when the fee becomes payable and whether VAT is additional.

13.4 Disbursements, court fees, registry fees, third-party costs and specialist charges are additional unless expressly included.

13.5 Unless otherwise agreed, invoices are payable within 14 days.

13.6 VAT will be charged where applicable at the prevailing rate.

13.7 We may charge lawful interest on overdue invoices where permitted by the contract and applicable law. Any applicable rate and basis will be disclosed.

13.8 We may suspend further work for non-payment after giving reasonable notice, subject to applicable legal obligations and the need to avoid foreseeable prejudice to the client.

13.9 Fees may be deducted from estate funds only where properly authorised, due and supported by appropriate accounting records.

13.10 Where work is terminated before completion, charges will be determined by the agreed contract, the work performed, properly incurred costs and any applicable consumer cancellation rights.

14. Estate Funds and Client Money

14.1 Where Harrisons is authorised to receive or administer estate funds, those funds will be held and accounted for in accordance with the relevant agreement and applicable law.

14.2 Estate funds will be recorded separately from Harrisons' own trading funds through appropriate accounting and reconciliation procedures.

14.3 Harrisons is not a bank or an SRA-regulated solicitor's client account provider.

14.4 Payments, transfers and distributions will be made only where appropriately authorised and supported by relevant estate records.

14.5 We may require verification of the recipient's identity, bank details and entitlement before releasing funds.

14.6 We will maintain appropriate records of funds received, payments made, fees deducted and balances held.

14.7 Interest on Estate and Client Funds

Where Harrisons holds estate or client funds in designated or pooled bank accounts, interest may be earned on the balances held. Due to the pooled nature of these accounts, the varying balances and the duration for which individual funds are held, Harrisons does not ordinarily calculate or allocate interest to individual client or estate accounts. Subject to applicable law and the client's express agreement, Harrisons may retain interest earned on funds held under the relevant instruction as part of its agreed remuneration for administering and safeguarding those funds. Any such arrangement will be disclosed and agreed before funds are received. Interest received will be separately recorded and appropriately accounted for. Where no valid interest-retention agreement applies, Harrisons will not treat interest as its own income unless another lawful entitlement has been established.

14.8 Any unexplained discrepancy involving estate funds will be investigated and addressed promptly.

14.9 We may withhold a proposed distribution where there is a genuine unresolved question concerning authority, entitlement, competing claims, identity verification or legal obligations.

14.10 Final estate accounting and distributions remain subject to the authority of the personal representatives and any relevant legal requirements.

15. Client Responsibilities and Cooperation

15.1 Clients must provide accurate information, respond to reasonable enquiries and supply documents necessary for the instruction.

15.2 Clients must notify Harrisons of material changes affecting the matter.

15.3 Clients must not knowingly provide false, misleading or unlawfully obtained information.

15.4 Where instructions are given on behalf of another person or an estate, the client must ensure that appropriate authority exists.

15.5 Delays or additional costs caused by missing information may affect the agreed timetable or require a revised quotation.

15.6 Nothing in this section removes Harrisons' obligation to exercise reasonable care and skill.

16. Scope, Timescales and Reporting

16.1 Our obligations are limited to the scope of work agreed for each instruction.

16.2 Any estimated completion date is an estimate unless expressly agreed as a binding deadline.

16.3 We will take reasonable steps to keep clients informed of material developments.

16.4 Additional work outside the agreed scope will require agreement on the nature of the work and any applicable fees.

16.5 Reports, family trees, search findings, estate accounts and other deliverables will reflect the information reasonably available at the relevant date.

16.6 Unless expressly agreed, completion of an instruction does not create an ongoing monitoring or updating obligation.

17. Confidentiality and Data Protection

17.1 Harrisons will treat confidential client, estate, financial and personal information with appropriate care.

17.2 Information may be disclosed where necessary and lawful to perform an instruction, comply with legal obligations, obtain professional advice or act on the client's authority.

17.3 Personal data relating to living individuals will be processed in accordance with UK GDPR and applicable data protection legislation.

17.4 Our Privacy Policy provides further information about the purposes and lawful bases of processing, recipients, retention, international transfers and individuals' rights.

17.5 Harrisons may use approved case-management, communication, document-processing and technology providers to support service delivery, subject to appropriate safeguards.

17.6 We will not represent that electronic communications or storage are completely risk-free, but will implement appropriate technical and organisational measures for the information handled.

17.7 Clients should use the secure transmission methods specified by Harrisons when providing sensitive identification, financial or personal information.

17.8 Information relating to deceased individuals will be handled confidentially and with regard to any applicable duties, even where UK GDPR does not apply to that information itself.

18. Conflicts of Interest and Independence

18.1 Harrisons will take reasonable steps to identify actual or potential conflicts of interest.

18.2 Where a material conflict arises, we may seek informed consent where lawful, implement appropriate safeguards, decline an instruction or cease acting.

18.3 Any material commercial interest held by Harrisons or an associated business in a proposed transaction will be disclosed where relevant.

18.4 Clients are not obliged to use a related business or recommended supplier unless expressly agreed and lawful.

18.5 Where independent legal or financial advice is appropriate, Harrisons may recommend that the client obtains it before proceeding.

19. Limitation of Liability

19.1 Harrisons will provide its services with reasonable care and skill.

19.2 Research, tracing and search services are investigative in nature. We cannot guarantee that every beneficiary, asset, will, record or relevant relationship will be identified.

19.3 We are not responsible for circumstances wholly outside our reasonable control, provided that we have complied with our own obligations and exercised reasonable care and skill.

19.4 We are not responsible for the independent professional advice of a third party appointed directly by the client, except to the extent that Harrisons is legally responsible for its own conduct.

19.5 Any agreed financial limitation of liability must be lawful, reasonable and enforceable, taking account of the client, service and circumstances. Where a specific liability cap is proposed, it will be stated in the applicable engagement agreement.

19.6 Nothing in these Terms excludes or restricts liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or restricted.

19.7 Nothing in these Terms affects a consumer's statutory rights.

20. Cancellation and Termination

20.1 Either party may terminate an instruction by written notice, subject to the applicable agreement and statutory rights.

20.2 Where a client is a consumer and the contract is concluded at a distance or away from business premises, statutory cancellation rights may apply.

20.3 Where required, Harrisons will provide the relevant cancellation information and model cancellation form before the contract is concluded.

20.4 Where a consumer wishes work to begin during an applicable cancellation period, we will obtain the necessary express request and acknowledgements before commencing.

20.5 Any charge following cancellation will be calculated in accordance with applicable law and the agreed terms.

20.6 For business clients, reasonable charges for completed work and properly authorised costs incurred before termination may remain payable in accordance with the agreement.

20.7 On termination, Harrisons will take reasonable steps to provide relevant information and facilitate an orderly conclusion or transfer of the instruction, subject to lawful restrictions.

20.8 Client documents and information will be returned, transferred, retained or securely disposed of as appropriate under the agreement and applicable law.

21. Complaints

21.1 We aim to provide a professional and responsive service.

21.2 Complaints should be submitted in writing to Harrisons Private Client Solutions Ltd using the contact details below.

21.3 We will normally acknowledge complaints within five working days.

21.4 We aim to investigate and provide a substantive response within 28 days wherever reasonably practicable.

21.5 Where additional time is required, we will explain the reason and provide an updated timeframe.

21.6 Where an independent complaint or redress scheme applies to a particular service or authorised provider, relevant details will be supplied as required.

21.7 Nothing in this section restricts any statutory right to pursue a complaint, remedy or legal claim.

22. Communication and Electronic Documents

22.1 We may communicate by email, telephone, post, video conference, electronic signature systems or other agreed methods.

22.2 Electronic signatures and electronically accepted instructions may be used where legally appropriate.

22.3 Clients must notify us of changes to their contact details.

22.4 Harrisons may require additional verification before acting on sensitive instructions, particularly changes to payment details or requests to release confidential information.

23. Intellectual Property and Use of Reports

23.1 Unless otherwise agreed, Harrisons retains ownership of its pre-existing systems, methodologies, templates, research tools and other intellectual property.

23.2 Subject to payment of applicable fees, clients may use reports and deliverables supplied to them for the purposes of the agreed instruction.

23.3 Reports should not be materially altered or presented misleadingly.

23.4 Where third-party records, images or documents are supplied, their use may be subject to separate rights or restrictions.

23.5 Harrisons may retain appropriate working records in accordance with its Privacy Policy, contractual obligations and applicable law.

24. Service Development, Trading Names and Business Changes

24.1 Harrisons may develop, restructure, consolidate, rename or discontinue individual services, departments, product names or trading styles.

24.2 Where services are provided by Harrisons Private Client Solutions Ltd, these Terms will continue to apply notwithstanding changes to the branding or presentation of those services.

24.3 The use of a particular product name, service description, website or trading style does not create a separate legal entity or contractual relationship with another company.

24.4 Harrisons may introduce additional service-specific conditions where necessary to reflect the nature, risks, regulatory requirements or commercial arrangements of a particular service.

24.5 Any material changes affecting an existing instruction, including its scope, fees, contracting party or contractual obligations, will be subject to the applicable agreement and legal requirements.

24.6 Nothing in these Terms permits the automatic transfer of contracts or liabilities between separate legal entities without the necessary legal authority or agreement.

25. Changes to These Terms

25.1 Harrisons may update these Terms from time to time.

25.2 Updated Terms will normally apply to new instructions from their stated effective date.

25.3 Changes to an existing instruction will require agreement where required by the contract or applicable law.

25.4 The current version will be available on our website or supplied upon request.

26. Governing Law and Jurisdiction

26.1 These Terms are governed by the laws of England and Wales.

26.2 Subject to applicable consumer protections and mandatory legal rights, disputes will be dealt with by the courts of England and Wales.

27. Contact Details

Harrisons Private Client Solutions Ltd
Trading as Harrisons

CP House
Otterspool Way
Watford
WD25 8HU

Telephone: 01923 943499
Website: www.harrisons-pcs.com
Company number: 07765052
Registered in: England and Wales

Harrisons — Find • Manage • Protect

End of Terms of Business

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TERMS & CONDITIONS OF SERVICE

Harrisons Property Solutions Ltd

(Harrisons Estate Agent Solutions – Property Services & Estate Support)

 

1. INTRODUCTION

These Terms & Conditions apply to all services provided by Harrisons Property Solutions (“HPS”, “we”, “our”, “us”) in relation to property inspections, property management, project coordination, maintenance services, contractor coordination, vacant property services, probate property services, estate property support, Court of Protection property matters and associated advisory services.

By instructing Harrisons Property Solutions or accepting any quotation, proposal or recommendation provided by us, the client (“Client”, “you”, “your”) agrees to be bound by these Terms & Conditions.

 

2. SCOPE OF SERVICES

Harrisons Property Solutions provides managed property support services which may include, but are not limited to:

• Property inspections and reporting
• Vacant property management
• Probate property support
• Grounds maintenance and clearance
• Property reinstatement works
• Maintenance coordination
• Contractor sourcing and management
• Property security arrangements
• Clearance and disposal coordination
• Utility coordination
• Estate and deputyship property services
• Property sales support and associated liaison
• Estate agency liaison and sales progression support
• Property marketing coordination
• Sales preparation and presentation works
• Viewing access coordination
•  Pre-sale clearance and reinstatement works

Services may be provided directly by Harrisons Property Solutions and/or through approved third-party contractors, suppliers or specialists.

 

3. CONTRACTOR & THIRD-PARTY SERVICES

Harrisons Property Solutions may appoint, recommend or coordinate third-party contractors, suppliers and specialists in connection with instructed works.

Unless expressly stated otherwise in writing:

• Harrisons Property Solutions acts as a project coordinator and managed service provider.
• Physical works may be undertaken by independent third-party contractors.
• Contractors remain responsible for the workmanship, performance and delivery of their own services.
• Harrisons Property Solutions accepts no liability for delays, defects or failures arising solely from the acts or omissions of third-party contractors beyond our reasonable control.

Any contractor details provided by Harrisons Property Solutions form part of our managed contractor network and are provided in confidence for the purposes of the instructed works only.

Clients agree not to directly engage, instruct or circumvent contractors introduced by Harrisons Property Solutions in relation to the proposed works without prior written agreement from Harrisons Property Solutions.

PROPERTY SALES & ESTATE AGENCY SERVICES

Where Harrisons Property Solutions assists with property sales, estate agency liaison or sales progression support:

• Harrisons Property Solutions does not act as a regulated estate agency unless expressly confirmed otherwise in writing;
• property valuations, market appraisals and sales estimates are indicative only unless supplied by a regulated estate agent or qualified valuer;
• Harrisons Property Solutions may coordinate with third-party estate agents, auctioneers, conveyancers and associated professionals;
• Harrisons Property Solutions accepts no liability for market fluctuations, sale timescales, buyer conduct or aborted transactions.

 

 

4. QUOTATIONS & PROPOSALS

4.1 All quotations, proposals, recommendations and estimates provided by Harrisons Property Solutions:

• are based upon information available at the time of preparation;
• are subject to site access and visible conditions;
• may be subject to revision where hidden defects, access issues or additional requirements are identified;
• are valid for a period of 30 days unless otherwise stated in writing.

Any estimated costs are provided for guidance purposes only unless expressly confirmed as fixed-price works.

4.2 Property Inspections and Condition Reports

Where Harrisons has not previously attended a property, where the condition of the property is unknown, or where we consider that an inspection would assist in identifying the appropriate works or services required, we may recommend that a Property Inspection & Condition Report is undertaken.

Our standard fee for an initial Property Inspection & Condition Report is £350 plus VAT, unless otherwise agreed in writing. The inspection may include a photographic record of the property, observations regarding its general condition, security and maintenance requirements, and recommendations for works or further action where appropriate.

The inspection and report do not constitute authority for Harrisons to undertake any recommended works. Any subsequent works, services or management fees will be notified to the Client and will require the Client's approval before they are instructed.

4.3 Quotation Procurement and Comparison

Where the Client requests Harrisons to obtain, coordinate or compare quotations from multiple contractors or suppliers, a quotation procurement or coordination fee may apply.

Any such fee will be notified to and agreed with the Client before the quotation exercise begins. The fee reflects the work involved in identifying and contacting suitable contractors, communicating the requirements, arranging access where necessary, obtaining and reviewing quotations and presenting the available options to the Client.

Where Harrisons is subsequently instructed to manage the works, we will confirm whether any quotation procurement fee forms part of, or is separate from, the applicable management and coordination fee before the works are instructed.

5. VARIATIONS & ADDITIONAL WORKS

Where additional works become necessary due to:

• hidden defects;
• safety concerns;
• access limitations;
• structural issues;
• utility failures;
• drainage issues;
• asbestos concerns;
• infestation;
• weather-related damage; or
• any other unforeseen circumstance,

Harrisons Property Solutions reserves the right to provide revised recommendations and additional quotations.

No significant additional works will be instructed without client approval wherever reasonably practicable.

 

6. INSPECTIONS & REPORTS

Any inspection reports, recommendations, observations or assessments produced by Harrisons Property Solutions are based upon non-intrusive visual inspections only unless expressly agreed otherwise in writing.

Our inspections and reports do not constitute:

• structural surveys;
• building surveys;
• valuations;
• gas safety inspections;
• electrical safety inspections;
• asbestos surveys;
• fire risk assessments;
• drainage surveys;
• environmental assessments; or
• specialist engineering reports.

No dismantling, intrusive investigation or specialist testing will be undertaken unless specifically instructed.

Recommendations are based upon conditions reasonably visible and accessible at the time of inspection only.

 

7. ACCESS & SITE CONDITIONS

The Client is responsible for ensuring lawful and safe access to the property.

The Client shall ensure:

• access permissions are available;
• keys, codes or access arrangements are provided where necessary;
• known hazards are disclosed;
• parking restrictions or permits are identified;
• utilities are available where required.

Harrisons Property Solutions accepts no liability for delays or additional costs arising from restricted access, neighbour disputes, permit issues, unsafe conditions or inaccessible areas.

 

8. VACANT PROPERTY & ESTATE SERVICES

Where services relate to vacant properties, probate properties, deputyship matters or vulnerable client matters, Harrisons Property Solutions will take reasonable care in coordinating and managing the property arrangements.

However, we cannot guarantee:

• the condition of hidden areas;
• the ongoing condition of unoccupied properties;
• prevention of theft, vandalism or trespass;
• uninterrupted utility services;
• the absence of deterioration between visits or inspections.

Clients are responsible for ensuring appropriate insurance arrangements remain in place.

 

9. PROJECT MANAGEMENT SERVICES

9.1 Where Harrisons Property Solutions provides project management or coordination services, our role may include:

• contractor liaison;
• scheduling;
• progress monitoring;
• access coordination;
• client communication;
• administration and reporting.

Project management fees apply independently of contractor charges and are payable for the professional coordination and administration services provided by Harrisons Property Solutions.

9.2 Management and Coordination Fees
Where Harrisons Property Solutions is instructed to arrange, coordinate or manage third-party works, a separate management and coordination fee will apply. For managed packages or phases of works, our standard fee is 20% of third-party contractor costs, subject to a minimum management fee of £500 plus VAT, unless otherwise agreed in writing.

The minimum management fee applies to the agreed package or phase of works and does not automatically apply to each individual contractor invoice forming part of that package or phase.

Straightforward individual works may instead be subject to a fixed coordination fee, which will be confirmed with the Client before the instruction proceeds.

Where works are instructed in separate stages or at a later date, these may constitute a new phase of works and a further management or coordination fee may apply. All applicable Harrisons fees will be confirmed to the Client before the relevant works are instructed.

 

10. PAYMENT TERMS

Unless otherwise agreed in writing:

• invoices are payable within 7 days of issue;
• deposits may be required prior to commencement of works;
• staged payments may apply for larger projects;
• late payments may incur interest and recovery costs in accordance with applicable legislation.

Harrisons Property Solutions reserves the right to suspend works or withhold further services where invoices remain unpaid.

 

11. VAT

All fees, quotations and charges are subject to VAT at the prevailing rate unless expressly stated otherwise.

 

12. DELAYS & EVENTS OUTSIDE OUR CONTROL

Harrisons Property Solutions shall not be liable for delays caused by circumstances beyond our reasonable control, including but not limited to:

• weather conditions;
• contractor availability;
• material shortages;
• utility failures;
• traffic restrictions;
• access issues;
• public authority delays; or
• emergency situations.

Timescales provided are estimates only unless expressly confirmed otherwise in writing.

 

13. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Harrisons Property Solutions shall not be liable for:

• hidden or latent defects;
• structural movement;
• asbestos contamination;
• drainage defects;
• electrical or gas faults;
• infestation;
• environmental contamination;
• water ingress;
• mould or damp;
• deterioration occurring after inspection;
• acts or omissions of third-party contractors beyond our reasonable control.

Our total liability in connection with any instructed service shall not exceed the total fees paid directly to Harrisons Property Solutions in relation to that instruction.

Nothing within these Terms excludes liability for death, personal injury, fraud or any liability which cannot legally be excluded.

 

14. TERMINATION

Harrisons Property Solutions reserves the right to terminate or suspend services where:

• payment remains outstanding;
• abusive or unsafe behaviour occurs;
• access becomes unsafe or impractical;
• instructions become unlawful or unreasonable.

Clients remain responsible for payment for services already provided up to the termination date.

 

15. CONFIDENTIALITY

Both parties agree to treat all personal, financial and property-related information as confidential unless disclosure is required by law or necessary for the provision of instructed services.

 

16. DATA PROTECTION

Harrisons Property Solutions will process personal data in accordance with applicable UK data protection legislation and our Privacy Policy.

 

17. GOVERNING LAW

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.

 

18. CONTACT DETAILS

Harrisons Property Solutions
CP House, Otterspool Way, Watford, WD25 8HU
Telephone: 01923 943499
Email: property@harrisons-pcs.com

 

End of Terms of Business