HARRISONS Code of Conduct
Harrisons Private Client Solutions strives to build an ethical company. To enable to achieve and maintain this goal we created our unique Ethical Code of Conduct.
At Harrisons Private Client Solutions all of our staff agree to follow the our unique HARRISONS code of Conduct at all times. We ensure all of our staff are fully trained and involved in creating this code to ensure its consistent adherence. You can also view our unique Customer Care Standards to see how Harrisons Probate Solutions Group are helping to raise the industry standard of Customer Care.
H – Honesty
- All staff and representatives of the company are expected to act honestly and within the law.
A – Awareness
- Ensure special care is taken with potentially vulnerable clients. Proper assessment should be made to check whether a client has capacity if there is any doubt.
R – Respect
- All beneficiaries, clients, third party organisation and representatives will be treated respectfully, courteously and regardless of Gender, Race, Age, Creed or sexual orientation.
R – Responsible
- Staff members must act in a responsible fashion when dealing with Clients or their representatives, members of the public and third party organisations. All staff are responsible for their actions.
I – Integrity
- Behave with integrity when dealing with clients, their representatives and members of the public.
S – Service
- Ensure the highest level of customer service at all times when dealing with clients, their representatives, suppliers, members of the public and any other organisation or individual in our day to day business.
O – Openness
- Operate an Open and Transparent culture both within the organisation and with our clients. Charges and Fee structures will be clear from the outset. Reports and communications will be presented in a clear and concise fashion.
N – Not for Personal Gain
- Information must not be used by any staff members for personal gain. When there is a conflict of interest, they must disclose this.
S – Supportive
- Staff will act in a supportive manner both with staff members, clients and their representatives.
Customer Care
Our Code of Conduct works in conjunction with our Customer Care Principles.
Feedback
We always want to know how we did. If you would like to provide feedback on the service you received we would ask you complete our Client Feedback Survey
, this can also be done in writing. Please write to The Managing Director, Harrisons Private Client Solutions, CP House, Otterspool Way, Watford, WD25 8HU
Complaints
Client satisfaction is important to us and if you are in anyway dissatisfied with any of our services we want to know. Contact us on 01923 943499 or email info@harrisons-pcs.com
If you would a copy of our Complaints procedure please contact complaints at info@harrisons-pcs.com
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